Develop your customer service skills to find work in a variety of customer service roles. Providing Customer Service will help you develop the skills to:
Advise customers on products and services
Build customer relationships and loyalty
Write an industry specific resume and coverletter
Prepare for and present well in interviews
As part of this course you will also:
Develop digital literacy skills
Undertake industry specific role plays
Gain industry awareness through field visits and guest speakers
Connect with local employers who have current vacancies
The Skills for Education and Employment (SEE) Program is funded by the Australian Government Department of Employment and Workplace Relations.
Entry Requirements
There are no entry requirements for the Providing Customer Service course.
For Skills for Education and Employment (SEE) funding eligibility visit pivottraining.net.au/see
Delivery Information
Providing Customer Service is delivered full time (20 hours per week) over 5 weeks.
Attendance is 4 days per week, 5 hours per day.
Course Outline
Accredited training included in this course:
SIRXCEG001 Engage the customer
SIRXCEG003 Build customer relationships and loyalty
SIRXPDK001 Advise on products and services
Course Outcome
On successful completion learners will receive a Statement of Attainment for successfully completed units.
Study Options
| Workshop location | Study mode | Course load | Start date | |
|---|---|---|---|---|
| Adelaide |
 |
Full Time | March 31, 2025 | Apply Now |
Information Sessions
| Location | Date | Time |
|---|---|---|
| Level 4, 144 North Terrace, Adelaide SA 5000 | Friday March 14, 2025 | 10:30am – 11:30am |
| Level 4, 144 North Terrace, Adelaide SA 5000 | Friday March 21, 2025 | 10:30am – 11:30am |