Develop the skills and knowledge needed to succeed in the retail industry, including customer engagement, stock management and risk assessment. By studying the Certificate III in Retail you will develop the skills to:
Engage with customers and assist with customer difficulties
Work effectively as part of a team
Identify and respond to security risks
Receive and handle retail stock
You will gain the skills needed to pursue further training in a range of customer service areas, or pivot directly into employment
such as:
Customer Service Representative
Sales Assistant
Team Leader
Retail Supervisor
While there are no formal entry requirements for the Certificate III in Retail you will need:
- Sufficient language, literacy, numeracy and digital skills to undertake training reviewed via a Learner Support Questionnaire
- To have access to a computer with an internet connection and email account
- The desire to complete online study each week
We will assist you in finding the necessary 75 hours of compulsory workplace application of skills to assess competency for this course.
While there are no formal entry requirements for the Certificate III in Retail you will need:
- Be employed under a contract of training (12 months full time or part time equivalent)
- Commit to weekly online study or to attend scheduled structured classes
- Sufficient language, literacy, numeracy and digital skills to undertake training reviewed via a Learner Support Questionnaire
- Have access to a computer that meets the System Requirements for this course
If you believe you may struggle with the reading, writing, math or digital requirements to study talk to us about accessing bridging units to support you as you complete this course.
To study this course, you will need:
- Access to (and ability to use) a computer, with word processing application (such as MS Word or Google Docs), Adobe Acrobat Reader DC, and an internet connection
- An email account
- To enable cookies in your browser
Note that we recommend using Google Chrome as your browser for the best experience with our eLearning platform.
To study this course, you will need:
- Access to (and ability to use) a computer, with word processing application (such as MS Word or Google Docs), Adobe Acrobat Reader DC, and an internet connection
- An email account
- To enable cookies in your browser
Note that we recommend using Google Chrome as your browser for the best experience with our eLearning platform.
This course is delivered online via our eLearning platform, and structured workplace activities via 75 hours of work placement or employment.
A full time study schedule will:
- Be scheduled over 26 weeks
- Include up to 25 hours of online study and assessment per week
All schedules can be adapted to suit your learning pace and study requirements.
We will assist you in finding the necessary 75 hours of compulsory workplace application of skills to assess competency for this course. Click here to find out more about our Placement Support.
Support from our industry trainers is available via email and video call. Face-to-face support days are available in some locations.
Our friendly Trainers will support and guide Trainees through their learning and assessment requirements, and will visit a Trainee’s workplace for training and assessment activities and consultation.
Traineeships can be tailored to suit your workplace, please contact us for more information.
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
BSBTWK301 Use inclusive work practices
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle retail stock
SIRXIND003 Organise personal work requirements
SIRXIND004 Plan a career in the retail industry
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
BSBTWK301 Use inclusive work practices
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle retail stock
SIRXIND003 Organise personal work requirements
SIRXIND004 Plan a career in the retail industry
On successful completion, you will receive the SIR30216 Certificate III in Retail, or a Statement of Attainment for partial completion.
On successful completion, you will receive the SIR30216 Certificate III in Retail, or a Statement of Attainment for partial completion.
Upcoming courses
| Workshop location | Study mode | Course load | Start date | |
|---|---|---|---|---|
| Fully online |
 |
FT/PT | Rolling intake | Apply Now |