Develop the skills and knowledge needed to successfully perform business and administrative operations across varied work environments including the provision of customer service.
By studying the Certificate III in Business (Customer Engagement) you will develop the skills to:
Engage with customers, handle difficult customers and manage complaints
Advise and sell products and services
Develop accurate and professional business documentation
Implement inclusive and sustainable work practices
You will gain the skills needed to pursue further training in a range of business areas, or pivot directly into employment
areas such as:
Customer Service
Reception
Call Centre
While there are no formal entry requirements for the Certificate III in Business you will need:
- Sufficient language, literacy, numeracy and digital skills to undertake training reviewed via a Learner Support Questionnaire
- To have access to a computer with an internet connection and email account
- The desire to complete online study each week
While there are no formal entry requirements for the Certificate III in Business you will need:
- Be employed under a contract of training (12 months full time or part time equivalent)
- Sufficient language, literacy, numeracy and digital skills to undertake training reviewed via a Learner Support Questionnaire
- An employer interested in facilitating your traineeship
- The motivation to independently complete your study
- Have access to a computer that meets the System Requirements for this course
If you believe you may struggle with the reading, writing, math or digital requirements to study talk to us about accessing bridging units to support you as you complete this course.
To study this course, you will need:
- Access to a computer with business software applications such as Microsoft 365 or Google, Adobe Acrobat Reader DC, and an internet connection
- An email account
- Access to a computer webcam, or alternate method to interact with your trainer via video calls
- Enable cookies in your browser
Note that we recommend using Google Chrome as your browser for the best experience with our eLearning platform.
To study this course, you will need:
- Access to a computer with business software applications such as Microsoft 365 or Google, Adobe Acrobat Reader DC, and an internet connection
- An email account
- Access to a computer webcam, or alternate method to interact with your trainer via video calls
- Enable cookies in your browser
Note that we recommend using Google Chrome as your browser for the best experience with our eLearning platform.
This course is delivered entirely online via our eLearning platform, and structured workplace activities via our simulated business.
A full time study schedule will:
- Be scheduled over 26 weeks
- Include up to 25 hours of online study and assessment per week
All schedules can be adapted to suit your learning pace and study requirements.
Support from our industry trainers is available via email and video call. Face-to-face support days are available in some locations.
Our friendly Trainers will support and guide Trainees through their learning and assessment requirements, and will visit a Trainee’s workplace for training and assessment activities and consultation.
Traineeships can be tailored to suit your workplace, please contact us for more information.
BSBCRT311 Apply critical thinking skills in a team environment
BSBXCM301 Engage in workplace communication
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBWRT311 Write simple documents
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBTEC201 Use business software applications
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
BSBCRT311 Apply critical thinking skills in a team environment
BSBXCM301 Engage in workplace communication
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBWRT311 Write simple documents
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBTEC201 Use business software applications
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
On successful completion, you will receive the BSB30120 Certificate III in Business (Customer Engagement), or a Statement of Attainment for partial completion.
On successful completion, you will receive the BSB30120 Certificate III in Business (Customer Engagement), or a Statement of Attainment for partial completion.
Upcoming courses
| Workshop location | Study mode | Course load | Start date | |
|---|---|---|---|---|
| Fully online |
 |
FT/PT | Rolling intake | Apply Now |