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Develop the skills and knowledge to provide customer service for an organisation. By studying the Customer Service Skill Set you will develop the skills to:

Deliver and monitor a service to customers

Advise on products and services

Assist with customer difficulties

Process customer complaints

You will gain the skills needed to pursue further training in a range of business areas, or pivot into employment
areas such as:

Customer Service

Reception

Call Centre

Hospitality

Entry Requirements

While there are no formal entry requirements for the Customer Service Skill Set you will need:

  • Sufficient language, literacy, numeracy and digital skills to undertake training reviewed via a Learner Support Questionnaire
  • To have access to a computer with an internet connection and email account
  • The desire to complete online study each week
System Requirements

To study this course, you will need:

  • Access to a computer with business software applications such as  Microsoft 365 or Google, Adobe Acrobat Reader DC, and an internet connection
  • An email account
  • Access to a computer webcam, or alternate method to interact with your trainer via video calls
  • Enable cookies in your browser

Note that we recommend using Google Chrome as your browser for the best experience with our eLearning platform.

Delivery Information

This course is delivered entirely online via our eLearning platform, and structured workplace activities via our simulated business.

A full time study schedule will:

  • Be scheduled over 12 weeks
  • Include 16+ hours of online study and assessment per week

All schedules can be adapted to suit your learning pace and study requirements.

Support from our industry trainers is available via email and video call. Face-to-face support days are available in some locations.

Course Outline

SIRXCEG002 Assist with customer difficulties

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

SIRXPDK001 Advise on products and services

Course Outcome

On successful completion, you will receive the BSBSS00119 Customer Service Skill Set, or a Statement of Attainment for partial completion.

Completed units can be used as credits towards the full BSB30120 Certificate III in Business (Customer Engagement).

Upcoming courses

Workshop location Study mode Course load Start date  
Fully online Full Time / Part Time Rolling intake Apply Now